Terms & Conditions

Please read this important information.  

Getting fresh and frozen fish to you isn't that difficult.

We offer fresh and frozen seafood delivered direct to your door. Frozen seafood is pretty simple as we hold stocks of frozen fish and if you only want frozen then that's deliverable the next day, pretty much.
Your frozen seafood is packed in polystyrene boxes filled with dry ice, enough for 2 days generally. The dry ice packs will dissipate during delivery. This is normal.

Fresh fish is a little more tricky. We have to depend on wild fish supplies to meet your needs, British weather and the vagaries of fishing affects supplies. So you can order but we may not have that particular species on the required day of dispatch. We may have to wait a few days to gather enough fresh fish from around the UK and elsewhere to finish your order. So sometimes you will have to be patient but the freshest fish is worth waiting for!

We aim to pack frozen and fresh fish orders separately. Occasionally when you might order one fresh item with a big frozen order we may pack in the same box.

We deliver Tuesday - Saturday to mainland UK addresses. If you are north of Inverness then order for Wednesday latest in case the courier cannot get to you overnight. This gives time to spare if needed.

Important Information. If it looks like you will not be at the delivery address on your selected day then leave a message in the checkout area where you would like the courier to leave your box. Alternatively send an email to orders@kingcrab.co.uk and let us know. We will then pass this information onto the courier at the booking in stage. Unfortunately couriers cannot call you when they are due to be at your address