Delivery Information

We offer fresh and frozen seafood delivered direct to your door. Frozen seafood is pretty simple as we hold stocks of
frozen fish and if you only want frozen then that's deliverable the next day, pretty much. We use national couriers who will not guarantee the requested day or timed slots. 

Your frozen seafood is packed in polystyrene boxes filled with dry ice, enough for 2 days generally. The dry ice packs will dissipate during delivery. This is normal. 

Fresh fish is a little more tricky. We have to depend on wild fish supplies to meet your needs, British weather and the
vagaries of fishing affects supplies. So sometimes you will have to be patient but the freshest fish is worth waiting for! When selecting fresh fish a couple of days notice is helpful. 

We aim to pack frozen and fresh fish orders separately. Occasionally when you might order one fresh item with a big frozen order we may pack in the same box. 

We deliver Tuesday - Saturday to mainland UK addresses. When you checkout your post code will determine the timeline and delivery options. Use the post code checker to confirm delivery dates and options. 

Important Information. If it looks like you will not be at the delivery address on your selected day then leave a message in the checkout area where you would like the courier to leave your box. Alternatively send an email to orders@snowcrab.co.uk and let us know. We will then pass this information onto the courier at the booking in stage. Unfortunately couriers cannot call you when they are due to be at your address. We always recommend that you are in on the day of delivery. 

Safe Places. Please do not expect the delivery driver to have the common sense that you have! If you would like your box to be left in a safe place you are putting your delivery in the hands of a competent driver on the day. Sometimes delivery drivers simply do not understand the safe place instructions or completely ignore them. We cannot be held responsible for a driver misunderstanding the safe place instructions.

Late Deliveries. During the year even during busy times over 95% of our deliveries are delivered on the chosen day. However sometimes they are delivered one day late. There are various reasons why the courier may have to deliver the day after your chosen day. These include boxes being left behind in their warehouse, parcels being put on the wrong van, traffic delays, vehicle breakdowns and driver error. Unfortunately none of these can ever be eliminated. 

By placing an order with us you are agreeing to accept your delivery a day late.

Will your fish and seafood still be ok? We send out fresh and frozen products every single working week day of the year. Fresh products are packed with icepacks and frozen products have dry ice placed with them. Via our packaging and overnight delivery method we try very hard to ensure your fish arrives either very fresh or very frozen. Most parcels arriving a day late will still be frozen when opened but we do not guarantee your fish will be frozen on arrival but it should be. As long as the fish is still cold to touch it will be completely safe to refreeze. In the unusual occurrence of your box being warm inside we will work with you on a resend or refund. Please tell us in this instance via phone call or email immediately. Fish in general is a very stable and safe food to eat unlike some meats and chicken. We endeavor to get it right every time but sometimes, just sometimes it goes wrong.